Before You Buy Kardia
All users of Kardia receive a free 30-day trial of our Premium subscription service upon creating a new account. Upon expiration of the trial period, users have an option to upgrade and continue using the paid Premium service, or revert to a no-cost Basic subscription. To continue using the Premium service, you will be prompted to provide your payment information and set up a monthly subscription. Click here to see a comparison of Basic and Premium.
The Basic service allows for users to store their most recent EKG recording with instant analysis. Click here to see a comparison of Basic and Premium. If you have questions about purchasing Premium in the US, please contact customer support here. If you have questions about purchasing Premium outside the US, please contact international customer support at firstname.lastname@example.org.
To subscribe to Premium, tap the heart icon in the upper right of your Kardia account home screen. Tap “Get Premium” and follow the instructions to enter your credit card information. If you have questions about purchasing Premium in the US, please contact customer support here. If you have questions about purchasing Premium outside the US, please contact international customer support at email@example.com.
Once you subscribe to Premium, $9.99 USD, or the local price, will be charged to your credit card on a recurring monthly basis. The date of the charge will be on the day you sign up for Premium. For example, if you sign up on March 31, your charge will recur on the last day of every month. You are billed in advance for the subsequent month’s Premium service. If you cancel before the following month is over, we will not be able to refund that month’s Premium charge.
To cancel, click on the menu button on the top right corner of your Kardia app. Click “Manage subscription” and “Cancel subscription” and confirm “Yes” on the following screen.
At this time, the Premium service does not qualify for healthcare reimbursement. However, you can apply your FSA (Flexible Spending Account), HSA (Health Spending Account) or HRA (Health Reimbursement Arrangement) towards the purchase of Kardia Mobile and the Premium service.
Recordings taken using the Basic service will not be available. Historic view of heart health data is viewable for the time period in which a paid Premium subscription is active and for your free trial. If you decide to cancel Premium, your recordings while you were a Premium subscriber will still be available in your Journal.
Your heart health data from your Premium trial, and from anytime your Premium subscription was active, will be visible in your Journal within the Kardia app.
Instant ECG Analysis
AliveCor has developed three FDA-cleared detectors or algorithms. These detectors are only appropriate for use on Lead I.
The Normal detector will notify you when no abnormalities are detected by displaying the message “Normal. No abnormalities were detected in your EKG.” This means that your heart rate was between 50-100 beats per minute, there were no or very few abnormal beats, and the shape, timing and duration of each beat is considered normal. Remember that there is a wide range of “normal” variability among different individuals, so the Normal detector has been designed to be conservative. Also, if you have been diagnosed by a physician with a condition that affects the shape of your EKG, are experiencing an arrhythmia or took a poor quality recording, it is unlikely that you will be notified that your EKG is normal.
The Interference detector will notify you when the recording is unreadable by displaying a message that says “Unreadable. There was too much interference in this recording. Try to relax and hold still, rest your arms or move to a quiet location.” Once you’ve made these changes you can go ahead and take another recording. Other best practices to get a high quality recording include:
- Ensure your smartphone or tablet is not plugged in, charging or syncing during recording.
- Keep your Kardia electrodes clean using an alcohol-based sanitizer.
- Apply a water-based lotion to your hands prior to taking an EKG recording if your hands are very dry.
- Enable the “enhanced filter” on your smart phone or tablet.
The AF detector will notify you to the presence of atrial fibrillation with 97% sensitivity and 98% specificity. If AF is detected, you will see the message “Possible AF Detected.” This result is not a diagnosis, only a possible finding. We recommend sending it AliveCor’s EKG analysis service for review, or sharing it with your doctor or medical professional.
Note that the EKG recording must be 30 seconds in length for the detectors to function.
There are a few reasons why you may be getting noisy or unreadable recordings. Since Kardia Mobile communicates with your smart phone via high frequency ultrasound, it is important that you keep the device within a few inches of the microphone and eliminate any sources of electric interference. Here are some of the common things to look for:
- Confirm your smart phone or tablet is not plugged in or charging while recording an EKG
- Move away from sources of electrical interference such as large computer monitors or television screens
- Be sure you don’t have headphones plugged in to your smart phone
- If you wear hearing aids, be sure to turn them off
- If your fingers are dry, try moistening them a bit to improve conductivity with the electrodes
You may receive a message that says “we could not classify this EKG.” This means that the detectors could not classify your EKG recording as Normal, Unreadable or AF. There could be many reasons why you received this message. You have the option to send your EKG for analysis directly from Kardia, or share it with your doctor or medical professional. If you prefer not to receive this message, you can disable the “Unclassified Message” in the Kardia settings.
Paid Clinician Review
You may send an EKG recording out for review by a board certified cardiologist or trained cardiac technician for an out-of-pocket fee. A comprehensive review and recommendation by a board certified cardiologist is $19 with a response within 24 hours, and a quick interpretation by a trained cardiac technician is $9 with a response within 1 hour.
As a Basic or Premium member, you may send an EKG recording out for review by a board certified cardiologist or trained cardiac technician for an out-of-pocket fee. A comprehensive review and recommendation by a board certified cardiologist is $19 with a response within 24 hours, and a quick interpretation by a trained cardiac technician is $9 with a response within 1 hour. Clinician reviews are also available by a cardiac electrophysiologist in the UK and cardiologists in Australia.
Omron Blood Pressure Monitor Integration
To connect Kardia with your Omron Blood Pressure monitor, you must be a Kardia user based in the United States. Connectivity is available for Apple iOS users only.
Ten Omron Blood Pressure monitors have been tested for compatibility with Kardia:
- BP 786/786N
- BP 761/761N
- BP 653
- BP 654
- BP 786CANN/786 CAN
- BP 761CANN/761N CAN
Connectivity is supported for iPhone on iOS 8 or higher. Users may download the iPhone app to their iPad as well.
- iPhone 5/5s/5c
- iPhone 6/6s
- iPhone 6 Plus/6s Plus
- iPad/iPad Pro
- Download the most recent version of Kardia from the app store
- Launch Kardia on your iPhone
- Select the Blood Pressure card from the home screen by swiping left and tapping Record Now
- Tap on Pair Your Omron Monitor
- Press and hold the Transfer or Clock button on your Omron monitor until you see a flashing “P” or “O”, depending on which Omron device you use
- On your Kardia app, tap on Pair Now
- If your Omron monitor supports multiple users, select which user to connect
Note that only one monitor may be paired to Kardia at a time.
After you have paired your monitor to Kardia, you can easily transfer future recordings:
- Launch Kardia on your iPhone
- Swipe left to the Blood Pressure card and tap Record Now
- Tap on Transfer Recordings
If you are having trouble transferring recordings from your Omron Blood Pressure monitor to Kardia, try re-pairing your device.
- Launch Kardia on your iPhone
- Swipe left and tap on the Blood Pressure card
- Select Pair a Different BP Monitor
- Follow the prompts to pair your monitor
- After your monitor has been paired, tap on Transfer Recordings
If you are still having difficulty pairing your Omron device or transferring your blood pressure recordings, you may want to try disconnecting the Omron device altogether then reconnect it following these steps:
- From your iPhone or iPad, tap on Settings
- From the Settings menu, tap on the Bluetooth option
- Tap on the selection for your Omron device
- Tap on Forget This Device
After you’ve taken these steps, repeat the steps to pair your Omron device to Kardia addressed in the “How do I connect my Omron Blood Pressure monitor to Kardia” section.
Purchase a compatible Omron Blood Pressure monitor at the Omron Online Store. As a Kardia user you will receive a 10% discount off of your purchase!
available for iPhone/iOS users only. We intend to expand the scope of our offerings with Omron to include Android devices as we work to bring the integrated app to Google Play. Our goal is to work quickly to make the product as accessible as possible so even more people can begin to better understand their own heart health.
Privacy & Security
Yes, AliveCor is HIPAA compliant. We take the privacy and security of your medical information seriously. This means we follow HIPAA and HITECH regulations as set forth by U.S. Health and Human Services that require Administrative, Physical, and Technical controls to be in place. We comply with HIPAA requirements to use industry best standards to protect and secure your Protected Health Information collected through our Kardia app.
When you create a new account, AliveCor collects the following required information: name, email, date of birth, sex, smoking status, height, weight. We use this information to ensure that only you have access to this account. Other information we collect when you create a new account are: activity level, medications and medical conditions. This information is good to have as a baseline to understand your current condition. This information is not required to access your account. If you are a Premium subscriber, we may collect other information you may input into Kardia, such as EKG recordings, blood pressure, resting heart rate and activity levels. If you are a connected patient to your physician, all of this information will be seen in your doctor’s Kardia Pro account for identification and to help your doctor manage your treatment.
External contractors and companies that provide necessary services may have access to some of your information. The vendor which handles payment processing, is a good example of this. Such vendors are required by law to protect the information we share with them. They do not have access to any of your Kardia recordings or health history.
Leapvault protects the information collected through Kardia and your healthcare provider is responsible for protecting your information as a policy of their practice.
Our adherence to HIPAA means that all data on our servers is encrypted when it is at rest or in transit. AliveCor uses industry best practices such as AES 256-bit server side encryption for customer ECG recordings, and transport layer security (TLS 1.2) to establish a secure link with cloud servers and to encrypt data in transit.
Leapvault does not resell any data we receive. Leapvault may use de-identified ECG recordings for future clinical research and feature improvements. All personal information is removed from a user’s ECG and stored on our secure and encrypted servers.
Kardia is not FDA indicated for pediatric use. We do not knowingly collect personal info from children under 13. If we find out that a child under 13 has given us personal info, we will take steps to delete that info. If you believe that a child under the age of 13 has given us personal information, please contact us at ingo@leapvault .com.
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